Crescent Appraisal Group, Inc.: Using technology to improve your customer experience
At Crescent Appraisal Group, Inc., we have a confession to make. We always have the latest nerdy gadgets. We use the latest technology available today to bring you high-quality, accurate appraisals.
The appraisal process has changed a lot lately and demands more from appraisers. We offer the highest quality appraisals and cutting corners has never been an option for us — we've found that the best place to save time is by adjusting our workflow. We strive to be the very best and we've found that using the very latest in new technology allows us to bring you more accurate reports, quicker turnaround times, and the very best in customer service.
Hire an appraiser that takes advantage of the latest technologyContact us today
Simple online ordering
Way back when, the majority of orders arrived via fax and were confirmed with phone calls once we arrived at the office. In this scenario, it might of taken quite a while to hear back to see if the order could be taken. Things are quite a bit different different now. These days, when orders are entered on the website, we receive a mobile notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Crescent Appraisal Group, Inc. understands that real estate is all about speed. We utilize our resources to reduce the waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.
Multiple report delivery options
Delivery of appraisals as PDF files through email is definitely the standard these days. Generally our clients are most familiar with receiving PDFs attached to their email. It's much more efficient than when everything was on paper. But,we've even been able to enhance report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had problems sending or receiving an email because it was too big? We provide a solution for those problems, too. When we deliver an appraisal through our website, the client is emailed a link to retrieve the PDF. At that point, it doesn't matter if all the extra photos and maps in the report result in too big an attachment. The download link is even good for a full 90 days. So if anything happens to the file, you can log back into our site and retrieve it without having to wait on us to send it again.
Efficient data gathering
The appraisal process is nothing if not a data intensive system. We spend quite a bit of time collecting the facts on the subject property, as well as the local market data and trends. Once again, technology has stepped in to help Crescent Appraisal Group, Inc..
We've learned that taking notes traditionally, using pencil and paper, generally takes longer since we have to enter everything back in at the office. Don't be surprised to see us with a tablet or collecting data using an application for our phone that allows us to sketch a floorplan right on the spot. And instead of using an outdated tape measure, a large percentage appraisers are adopting accurate laser measuring devices, making even hard to reach areas accesible.
All of this technology ensures the final report is as complete and accurate as possible, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Digital work file technology
It would be much easier if appraisers could complete an appraisal, deliver it, and never worry about seeing that report again. However, appraisals are created to demonstrate the condition of a property on the inspection date. Therefore, appraisers are required by law to retain their reports for 5 years in case any disputes or other matters arise regarding the property.
Here again, Crescent Appraisal Group, Inc. uses all the technology available to us to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we skip the outdated hard copies and only need our computer to recall exactly what that job was about.
We wanted to give you a bit of insight into how we use technology daily. Investing in the right software, gadgets, and a high level of customer service allows the appraiser to collect the right data and finish the report quickly and more accurately. All of which helps keep our costs down, and in turn provide you with faster appraisals.